Delivery and errors

What do delivery report statuses mean?

Updated 25 October 2026 · 1 min read

Quick answer

A delivery report shows what happened to every SMS. The exact wording in your panel may differ slightly, but these are the common statuses:

Status Meaning What to do
Delivered The message reached the phone Nothing
Submitted / Pending Sent to the operator, waiting for confirmation Wait a few minutes
Expired The phone was off or out of coverage for too long Try again later
Failed / Undelivered The number is invalid or could not receive it Check the number
Rejected / Blocked Blocked by DLT checks, such as a template mismatch Fix the template or text
DND Promotional message to a DND number Use a service template if allowed, or skip

Reports update in real time, so check again a few minutes after sending. If many messages fail, read why SMS are not delivered.

Was this answer helpful?Still have a question? Contact our team or WhatsApp us.
Still need help?

Talk to a real person

Our support team helps with DLT, delivery and integrations, Monday to Saturday, 10 AM to 7 PM.