E-commerce & Retail

Turn Every Click Into a Conversation That Converts

Modernize how online stores and retail brands engage — from cart reminders to AI-powered customer support — while keeping communication fast.

Get startedTalk to sales
  • More repeat orders
  • Fewer failed COD orders
  • Recover abandoned carts
Customer journey

The right message at every step

How e-commerce & retail businesses use SMS, WhatsApp, RCS and voice from first contact to repeat business.

  1. 1
    CartWhatsApp

    You left something in your cart. Complete your order for 10% off.

  2. 2
    OrderSMS

    Order #1024 confirmed. Total Rs 1,299.

  3. 3
    COD checkVoice call

    Automated call: press 1 to confirm your cash-on-delivery order.

  4. 4
    DeliveryWhatsApp

    Your order is out for delivery today. Track: shpin.in/t/1024

  5. 5
    Repeat saleRCS

    New arrivals picked for you. Swipe to shop the collection.

What Bulk SMS India Brings to E-commerce

Smart messaging tools crafted for the speed, personalization, and automation today’s retailers need to boost engagement and revenue.

  • Frictionless Checkout Communication

    Trigger OTPs, payment confirmations, and order updates instantly.

  • Abandoned Cart Recovery

    Reconnect with shoppers through timely reminders via WhatsApp or SMS.

  • AI Support for FAQs

    Resolve product queries, shipping questions, and return policies automatically.

  • Personalized Campaign Messaging

    Deliver dynamic messages based on purchase history or browsing behavior.

Use Cases You’ll Actually Use

Cart Recovery

Send reminders and discount nudges to bring users back and complete their purchase.

The Tools You’ll Love

Our Products that can be useful

SMSVoice CallWhatsAppAI VideoAI ChatbotConversational AI

Automation & Efficiency

Automate key retail workflows to boost speed and lower support load.

  • Use bots for instant replies to FAQs
  • Run 24/7 support without scaling your team
  • Send order alerts and status updates automatically

Multi-Channel Intelligence

Be everywhere your shoppers are — with unified messaging across channels.

  • Campaigns across SMS, WhatsApp, Voice, and RCS
  • Stay consistent, even as users switch channels
  • Maximize performance by focusing on top-converting platforms

Built for Retail & Commerce Teams

  • Risk & Compliance

    Ensure all messaging respects consent, filters DND, and supports opt-in flows.

  • Tech Teams

    Integrate with order systems and CRM using easy dashboards or no-code logic.

  • Marketing Teams

    Create segmented campaign flows for promotions, launches, and seasonal sales.

  • Support & Ops

    Handle tracking, returns, and product inquiries through AI-powered chat or voice.

Free templates

Ready-to-use message templates

Copy a template, add your brand name and register it on DLT. {#var#} marks the parts that change for each customer. Check the length with our SMS character counter.

Order confirmation

Service

Hi {#var#}, your order {#var#} of Rs {#var#} is confirmed. Track it here: {#var#} - ShopIn

62 fixed characters + variables

Out for delivery

Service

Your ShopIn order {#var#} is out for delivery today. Delivery partner: {#var#}. Track: {#var#}

73 fixed characters + variables

COD verification OTP

Transactional

{#var#} is your OTP to confirm your cash-on-delivery order {#var#} on ShopIn.

63 fixed characters + variables

Festive sale

Promotional

Festive sale is live! Flat {#var#}% off on {#var#}. Shop now: {#var#} T&C. - ShopIn

62 fixed characters + variables
Other industriesFintech & BankingHealthcare & WellnessLogistics & DeliveryEducation & EdTechTravel & HospitalityBulk SMS by city →

Let us know how we can connect

Share your details and our team will call you back with the right plan for your business.

  • Phone+91 90345 41288
  • Emailsupport@bulksmsind.in