AI chatbot for WhatsApp and your website
Answer questions, capture leads, track orders and take bookings 24/7 with an AI chatbot on WhatsApp and your website — and hand over to your team when needed.
- WhatsApp + website
- Lead capture 24/7
- Hands over to agents
What is an AI chatbot for business?
An AI chatbot is an automated assistant that chats with your customers on WhatsApp, your website or other channels. It answers common questions instantly, collects details from new leads, shares order status and books appointments — any time of day.
Our chatbot platform lets you start with simple menus and buttons and add AI that understands free-text questions. Conversations that need a person move to your team inbox with the full chat history, so customers never have to repeat themselves.
- Channels
- WhatsApp and website chat
- Uses
- FAQs, lead capture, bookings, order status
- Hours
- Replies 24/7
- Hand-off
- Live agent takeover
- Provider
- Bulk SMS India, since 2016
How it works
- Pick your channels
Add the chatbot to WhatsApp, your website or both.
- Build the flows
Create menus, FAQs, lead forms and booking flows, or let AI answer from your content.
- Connect your systems
Fetch order status, slots or prices from your CRM, store or booking system.
- Go live and improve
Track conversations, see common questions and keep improving answers.
Industries that Benefit
Deliver app-like messages with better engagement — no downloads, no delays.
Retail & E-commerce
Order help, product suggestions, cart recovery
Banking & Fintech
Loan info, balance queries, support FAQs
Healthcare
Appointment booking, symptom checker
Travel & Airlines
Itinerary updates, bookings, trip planning
Education
Course info, lead capture, student onboarding
Logistic
Itinerary updates, bookings, trip planning
What You Can Do With AI Chatbot
Lead Generation & Qualification
Capture leads, qualify them with intelligent questioning, and send high-intent users directly to sales.
Order Tracking & FAQs
Answer common customer queries like delivery status, return policy, and payment updates instantly.
Bookings & Appointments
Allow users to book services, schedule demos, or confirm appointments directly through chat.
Customer Support Automation
Reduce ticket load by letting the chatbot handle repetitive or simple inquiries before passing to a live agent.
Features
What makes us different
- Omnichannel Chat Support (Web, WhatsApp, Insta, App)
- Multilingual Support with Context Retention
- Intent Recognition + Machine Learning
- Automated Bookings and Workflows
- Human Handoff with Live Agent Transfer
- Secure, privacy-first architecture
Compliance & Control
Customer-first privacy, built-in.
- Opt-in tracking and data usage control
- Region-specific data policies and fallback flows
- Automated data redaction and consent management
Performance & Insights
Measure chatbot accuracy, intent match rates, fallback percentage, and customer satisfaction. Train your chatbot to get smarter over time.
Why AI Chatbot by Bulk SMS India?
Conversational Intelligence
Our bots understand user intent, ask follow-up questions, and provide accurate responses.
Available 24/7, Instantly
Never miss a lead or query again. Serve customers even outside business hours.
NLP + Context Awareness
Trained to understand human language, slang, and context to carry natural conversations.
Live Insights & Training
Track user questions, chatbot performance, fallback frequency, and retrain on the go.
Chatbot vs live chat only
| Live chat only | AI chatbot + live chat | |
|---|---|---|
| Availability | Office hours | 24 × 7 |
| Response time | Depends on agents | Instant for common questions |
| Lead capture | Manual | Automatic, even at night |
| Agent workload | Every chat | Only chats that need a person |
AI Chatbot for every industry
How businesses across India use AI Chatbot.
Frequently asked questions
Most common questions regarding our product
Can I deploy this on multiple channels?
Yes. Deploy your chatbot on WhatsApp, website, Instagram, and even mobile apps — all managed from one platform.
Can it understand slang or typos?
Absolutely. Bulk SMS India’s NLP engine is trained to handle real-world language and even regional phrases.
Can it connect with my CRM or internal systems?
Yes. Our chatbot platform integrates with popular CRMs, ERPs, and ticketing systems to keep workflows seamless.
What happens if the bot can’t answer?
The chatbot will hand over to a human agent or log the query for follow-up — ensuring no customer is left unanswered.
Can I add a chatbot to WhatsApp?
Yes. With the official WhatsApp Business API you can add a chatbot that replies instantly, collects details and hands over to your team.
Do I need coding to build a chatbot?
No. Menus, FAQs and lead forms can be set up without code. Our team helps with integrations such as order status from your store.
Can the chatbot answer in Hindi?
Yes. The chatbot can reply in Hindi, English and other languages your customers use.
Let us know how we can connect
Share your details and our team will call you back with the right plan for your business.
- Phone+91 90345 41288
- Emailsupport@bulksmsind.in