Thank You Message for Customers: 40+ SMS and WhatsApp Templates

A short thank you message for customers costs almost nothing and is remembered for a long time. It makes a first-time buyer feel welcome, brings regulars back and turns happy customers into reviews and referrals.

Here are 40+ customer thank you messages for every moment. Copy, fill in the [brackets] and send.

What makes a good thank you message

• Send it soon, ideally within an hour of the purchase or visit.
• Say what you're thanking them for ("for your first order", "for visiting today").
• Use their name.
• Keep it short: one or two lines, under 160 characters.
• Add one small next step, such as a review link, a coupon or your helpline number.

Thank you messages after a purchase

• Thank you for shopping with [Store], [Name]! We hope you love your purchase. See you again soon.

  ~99 chars · 1 SMSCopy

• Hi [Name], thanks for your order #[Order]! We're packing it with care. - [Store]

  ~84 chars · 1 SMSCopy

• Thank you for choosing [Business], [Name]. Your support means a lot to our small team!

  ~86 chars · 1 SMSCopy

• Thanks for visiting [Store] today, [Name]! Your bill no. [No.] of Rs [Amount] is saved. Exchange within [X] days.

  ~124 chars · 1 SMSCopy

• We appreciate your purchase, [Name]! Need help? Call us at [Number]. - [Business]

  ~81 chars · 1 SMSCopy

Thank you for your first order

• Welcome to the [Brand] family, [Name]! Thank you for your first order. Here's 10% off your next one: [Code]

  ~112 chars · 1 SMSCopy

• Thanks for trying [Brand], [Name]! We'd love to hear how you liked it: [Link]

  ~82 chars · 1 SMSCopy

• Your first order with us is on its way! Thank you for trusting [Brand], [Name].

  ~82 chars · 1 SMSCopy

Live preview

What your customer sees

• DLT-approved sender ID and template
• Submitted to operators in real time
• Live delivery report for every number
• Works on every mobile phone

MessagesInbox

SH

VM-SHARMA-SThank you for shopping with Sharma Store, Priya! We hope you love your purchase.

SH

JD-SHOPIN-SOrder #A1093 is out for delivery today.

HP

VK-HLTHPL-SReminder: appointment tomorrow, 11 AM.

Delivered in real timewith a live delivery report

Thank you messages for loyal customers

• [Name], thank you for being with us for [X] years! As a small thank you, enjoy Rs [Amount] off on your next visit. - [Business]

  ~132 chars · 1 SMSCopy

• You're one of our favourite customers, [Name]! Thank you for always choosing [Business].

  ~88 chars · 1 SMSCopy

• Thank you for your [X]th order, [Name]! Here's a special gift for you: [Code] - [Store]

  ~97 chars · 1 SMSCopy

• To our loyal customers: thank you for your support this year. Enjoy early access to our sale: [Link] - [Store]

  ~113 chars · 1 SMSCopy

Thank you for your payment

• Thank you, [Name]! We've received Rs [Amount]. Your receipt: [Link] - [Business]

  ~82 chars · 1 SMSCopy

• Thanks for paying on time, [Name]! Your account is up to date. - [Business]

  ~75 chars · 1 SMSCopy

More options in our money received message templates.

Thank you for your feedback or review

• Thank you for your feedback, [Name]! We read every review and use it to get better. - [Business]

  ~96 chars · 1 SMSCopy

• Thanks for the 5-star review, [Name]! It really helps a small business like ours. - [Business]

  ~94 chars · 1 SMSCopy

• We're sorry about your experience, [Name]. Thank you for telling us. Our manager will call you today. - [Business]

  ~114 chars · 1 SMSCopy

Thank you for a referral

• Thank you for referring [Friend], [Name]! Rs [Amount] has been added to your wallet. - [Brand]

  ~97 chars · 1 SMSCopy

• Your friend just joined [Brand] because of you! Thank you, [Name]. Enjoy your reward: [Code]

  ~97 chars · 1 SMSCopy

Thank you messages for restaurants and cafes

• Thank you for dining with us, [Name]! We hope you enjoyed your meal. Rate us: [Link] - [Restaurant]

  ~99 chars · 1 SMSCopy

• Thanks for ordering from [Restaurant]! Enjoy your food. Order again with code [Code] for 10% off.

  ~95 chars · 1 SMSCopy

Thank you messages for clinics, salons and services

• Thank you for visiting [Clinic], [Name]. Get well soon! Your next visit is on [Date].

  ~89 chars · 1 SMSCopy

• Thanks for visiting [Salon] today, [Name]! Hope you love your new look. Book your next visit: [Link]

  ~105 chars · 1 SMSCopy

• Thank you for choosing [Company] for your [Service]. We hope everything is working perfectly!

  ~91 chars · 1 SMSCopy

• Thank you for attending our session, [Name]. Here are the notes: [Link] - [Institute]

  ~86 chars · 1 SMSCopy

Thank you messages for event guests

• Thank you for joining us at [Event], [Name]! Here are the photos: [Link] - [Organiser]

  ~88 chars · 1 SMSCopy

• Thanks for visiting our stall at [Event]! Use code [Code] for a special discount on our website.

  ~99 chars · 1 SMSCopy

Thank you messages in Hindi

• [Name] जी, [Business] से खरीदारी करने के लिए धन्यवाद! फिर आइए।

  ~62 chars · 1 SMS · UnicodeCopy

• हमारे साथ बने रहने के लिए दिल से धन्यवाद! - [Business]

  ~52 chars · 1 SMS · UnicodeCopy

• Dhanyavaad [Name] ji! Aapki kharidari ke liye shukriya. Phir milenge - [Store]

  ~81 chars · 1 SMSCopy

Thank you messages for WhatsApp

• Hi [Name] 😊 Thank you so much for shopping with us! Your order is being packed with love. If you need anything, just reply here. 🙏

  ~132 chars · 2 SMS · UnicodeCopy

• Thank you for being an amazing customer, [Name]! 💐 Here's a little gift for you: use code [Code] for [X]% off your next order.

  ~135 chars · 3 SMS · UnicodeCopy

Send thank you messages automatically

The best time to say thanks is right after the purchase. Instead of typing each one:

• Connect your billing software, online store or Google Sheet to the SMS API, so every new bill triggers a thank you SMS.
• Upload the day's customers from Excel and send thank you messages in one go.
• Use WhatsApp to add a photo or a review button through WhatsApp messaging.

DLT format for thank you SMS

Thank you for shopping with {#var#}, {#var#}! We hope you love your purchase. See you again soon.

Plain thank you messages after a purchase go under the service category. If the message includes a coupon or offer, register it as promotional.

Frequently asked questions

How do I write a thank you message to a customer?

Use their name, say what you're thanking them for and keep it short: "Thank you for shopping with Sharma Store, Priya! We hope you love your purchase."

When should I send a thank you message to customers?

Within an hour of the purchase or visit works best, while the experience is still fresh.

What is a good thank you message for a loyal customer?

"Thank you for being with us for 3 years, Rahul! As a small thank you, enjoy Rs 200 off on your next visit."

Should a thank you SMS include an offer?

It can, but keep the thanks first. Messages with an offer must be registered as promotional and sent between 10 AM and 9 PM.

Can I send thank you messages to all customers automatically?

Yes. Connect your billing or store software with an SMS API so each purchase triggers a thank you message automatically.