Order Confirmation SMS: 30+ Order, Shipping and Delivery Templates

After a customer pays, they want to know one thing: "Is my order confirmed?" A quick order confirmation SMS, followed by shipping and delivery updates, cuts "where is my order" calls and builds trust.

Below are 30+ e-commerce SMS templates for every step of the order journey. Replace the [brackets] and copy.

The order message journey

Order confirmation SMS templates

• Hi [Name], your order #[Order] for Rs [Amount] is confirmed! We'll notify you when it ships. - [Store]

  ~106 chars · 1 SMSCopy

• Thank you for shopping with [Store]! Order #[Order] confirmed. Expected delivery: [Date]. Track: [Link]

  ~109 chars · 1 SMSCopy

• Dear [Name], we've received your order #[Order] ([Items]). Total: Rs [Amount]. Thank you! - [Store]

  ~104 chars · 1 SMSCopy

• Order confirmed! #[Order] will be delivered by [Date]. Questions? Call [Number] - [Store]

  ~93 chars · 1 SMSCopy

• Hi [Name], your booking #[Order] is confirmed for [Date]. Show this SMS at the counter. - [Store]

  ~103 chars · 1 SMSCopy

Cash on delivery (COD) confirmation

COD orders have more fake orders and returns. A confirmation SMS helps:

• Hi [Name], please confirm your COD order #[Order] of Rs [Amount]. Reply YES to confirm or click: [Link] - [Store]

  ~119 chars · 1 SMSCopy

• Your COD order #[Order] is confirmed. Please keep Rs [Amount] ready at delivery. - [Store]

  ~92 chars · 1 SMSCopy

• Pay online and save! Prepay order #[Order] now and get Rs [Amount] off: [Link] - [Store]

  ~92 chars · 1 SMSCopy

Live preview

What your customer sees

• DLT-approved sender ID and template
• Submitted to operators in real time
• Live delivery report for every number
• Works on every mobile phone

MessagesInbox

SH

JD-SHOPIN-SHi Aman, your order #A1093 for Rs 1,299 is confirmed! Expected delivery: 18 Oct.

SH

JD-SHOPIN-SOrder #A1093 is out for delivery today.

HP

VK-HLTHPL-SReminder: appointment tomorrow, 11 AM.

Delivered in real timewith a live delivery report

Order shipped messages

• Good news [Name]! Your order #[Order] has shipped via [Courier]. AWB: [No.]. Track: [Link] - [Store]

  ~108 chars · 1 SMSCopy

• Your [Store] order #[Order] is on its way! Expected delivery: [Date]. Track live: [Link]

  ~94 chars · 1 SMSCopy

• Order #[Order] dispatched today. It should reach you in [X] days. - [Store]

  ~82 chars · 1 SMSCopy

Out for delivery messages

• Your order #[Order] is out for delivery today. Our partner [Name] ([Number]) will call before arriving. - [Store]

  ~117 chars · 1 SMSCopy

• Out for delivery! Order #[Order] arrives today. Delivery OTP: [OTP]. Share only at your door. - [Store]

  ~108 chars · 1 SMSCopy

• Hi [Name], your order #[Order] arrives today by [Time]. Please keep Rs [Amount] ready for COD. - [Store]

  ~110 chars · 1 SMSCopy

Delivered messages

• Delivered! Your order #[Order] has been delivered. Thank you for shopping with [Store].

  ~89 chars · 1 SMSCopy

• Hi [Name], order #[Order] was delivered at [Time]. Not received? Call [Number] - [Store]

  ~94 chars · 1 SMSCopy

• Your [Store] order is delivered. Enjoy! Need help with returns? [Link]

  ~73 chars · 1 SMSCopy

Delay, cancellation and refund messages

• Sorry [Name], your order #[Order] is delayed due to [Reason]. New delivery date: [Date]. - [Store]

  ~104 chars · 1 SMSCopy

• Your order #[Order] has been cancelled as requested. Refund of Rs [Amount] will reach you in [X] days. - [Store]

  ~119 chars · 1 SMSCopy

• Refund of Rs [Amount] for order #[Order] has been processed to your [Mode]. It may take [X] days to reflect. - [Store]

  ~127 chars · 1 SMSCopy

• Return pickup for order #[Order] is scheduled for [Date]. Please keep the item packed. - [Store]

  ~100 chars · 1 SMSCopy

Feedback and review requests

• Hi [Name], how was your order #[Order]? Rate us in 10 seconds: [Link] - [Store]

  ~85 chars · 1 SMSCopy

• Loved your purchase? Share a quick review and help others choose: [Link] - [Store]

  ~85 chars · 1 SMSCopy

Abandoned cart reminder

Cart reminders are marketing, so register them as promotional and send only between 10 AM and 9 PM.

• Hi [Name], you left something in your cart! Complete your order now: [Link] - [Store]

  ~90 chars · 1 SMSCopy

• Still thinking? Your cart is saved. Use code [Code] for 10% off today: [Link] - [Store]

  ~92 chars · 1 SMSCopy

Order messages in Hindi

• प्रिय [Name], आपका ऑर्डर #[Order] कन्फर्म हो गया है। धन्यवाद - [Store]

  ~74 chars · 2 SMS · UnicodeCopy

• आपका ऑर्डर #[Order] आज डिलीवर होगा। - [Store]

  ~47 chars · 1 SMS · UnicodeCopy

• Aapka order #[Order] ship ho gaya hai. Track karein: [Link] - [Store]

  ~73 chars · 1 SMSCopy

Send these automatically

Order messages work best when they go out on their own, the moment an order changes status:

• Shopify, WooCommerce and other stores: use our WooCommerce SMS plugin or connect through the SMS API.
• Offline stores: send confirmations from the panel or an Excel upload.
• WhatsApp: send rich order updates with images and buttons through WhatsApp messaging.

DLT format for order SMS

Register each template on DLT and mark the changing parts as {#var#}:

Hi {#var#}, your order #{#var#} for Rs {#var#} is confirmed! We'll notify you when it ships. - {#var#}

Order, shipping and delivery updates go under the service category and reach DND numbers. Offers and cart reminders go under promotional. Keep each one under 160 characters (see SMS character limit).

Frequently asked questions

What is an order confirmation SMS?

It is a text message sent right after a customer places an order, confirming the order number, amount and expected delivery date.

What should an order confirmation message include?

The customer's name, order number, amount, expected delivery date and a tracking link or helpline number.

How do I send order confirmation SMS automatically?

Connect your online store to a bulk SMS provider with a plugin or SMS API. Each order then triggers the right template automatically.

Can order update SMS be sent to DND numbers?

Yes. Order confirmations and delivery updates are service messages and reach DND numbers once the templates are registered on DLT.

Should I send order updates on SMS or WhatsApp?

Use both if you can. SMS reaches every phone, and WhatsApp lets you add product images and buttons.