AI automation

Agentic AI Communication Platform

Give your AI agents real channels. Run AI chatbots on WhatsApp, AI voice agents on calls and automated SMS, RCS and email from one CPaaS account, with a human team inbox for handover.

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  • WhatsAppAI chatbot
  • VoiceAI voice agent
  • APIsSMS, RCS, email
Overview

What is an agentic AI communication platform?

Agentic AI means AI agents that do not just answer a question but take the next step: they decide which message to send, on which channel, and when to involve a human. An agentic AI communication platform gives those agents the channels they need to talk to customers.

Bulk SMS India brings together AI chatbots on WhatsApp, AI voice agents and the SMS, WhatsApp, RCS, voice and email APIs of our CPaaS platform, so your AI agents and your team work from one account.

  • AI chatbotOn WhatsApp.
  • AI voice agentHindi and English.
  • Omnichannel APIsSMS, WhatsApp, RCS, voice, email.
  • Human handoverShared team inbox.
Use cases

How businesses use AI agents for communication

Practical agentic AI automation for sales, support and marketing.

AI agents for WhatsAppAn AI chatbot on the WhatsApp Business API answers questions, captures leads and hands over to a human agent. AI Sender →
AI voice agentsAI voice agents call customers for order confirmations, reminders and lead qualification in Hindi and English. AI voice agent →
AI agents for sales automationQualify leads from missed calls, ads and forms, then follow up by SMS, WhatsApp or a voice call.
AI customer support automationAnswer common questions 24x7 and route complex chats to your team inbox.
AI marketing automationWrite campaign messages with the AI message builder and send personalised campaigns on WhatsApp and SMS.
AI workflow automationTrigger messages from your CRM, store or forms through Pabbly Connect, Make, n8n or the HTTP API. Automation guide →
For developers

Built for AI agents and developers

Our REST SMS API and WhatsApp API are simple HTTP calls, so any AI agent framework or workflow tool can send messages. Machine-readable docs are published at llms.txt, and an OpenAPI file and code samples are on GitHub.

Keep a human in the loop for sensitive actions, send only to customers who have opted in, and use DLT-approved templates for SMS and Meta-approved templates for WhatsApp so every AI-generated message stays compliant.

Get started

Start with agentic AI in four steps

  1. 1

    Pick a use case

    Lead follow-up, support FAQs or reminders.

  2. 2

    Choose channels

    WhatsApp, SMS, voice or all three.

  3. 3

    Connect your data

    CRM, store or forms via API or no-code tools.

  4. 4

    Go live and review

    Watch reports and improve prompts and flows.

Frequently asked questions

What is agentic AI in customer communication?

Agentic AI uses AI agents that can take actions, such as replying on WhatsApp, calling a customer or sending an SMS follow-up, instead of only answering questions.

Which AI products does Bulk SMS India offer?

AI Sender for AI WhatsApp marketing and chatbots, an AI voice agent for automated calls, and an AI message builder, along with SMS, WhatsApp, RCS, voice and email APIs.

Can AI agents send SMS and WhatsApp through your API?

Yes. Our HTTP APIs work with any AI agent framework or workflow tool such as n8n, Make or Pabbly Connect.

Can a human take over from the AI agent?

Yes. Conversations can be handed over to your team in the shared WhatsApp inbox.

Is AI messaging compliant with TRAI and Meta rules?

Yes, when you use DLT-approved SMS templates, Meta-approved WhatsApp templates and send only to opted-in customers.

Ready to get started?

Tell us what you want to send and how many messages a month. Our team will set up a free demo.

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